FAQ

How much is delivery?

Our delivery fee is a flat AU $7.95 for orders within Australia. All orders are sent via Australia Post.

We also offer the option of adding “signature on delivery” for a flat fee of AU $2.95.

Where do you deliver?

We deliver Australia-wide. We will offer international delivery in the near future.

Which payment methods are accepted?

We accept credit and debit cards as well as Paypal.

How do you package the orders?

We are very passionate about our environment and reducing our impact on the planet as individuals and as a business.

We only use glass, aluminium and kraft bottles, jars and pouches for our products, and we package them using biodegradable kraft wrap and paper.

When will I receive my order?

All orders received before 5pm will be dispatched the following Tuesday or Thursday via Australia Post.

Delivery takes from 3 to 10 business days. You will receive a tracking number when your order is dispatched

What is your refund and return policy?

Refunds or exchanges are accepted for online purchases within 7 days of receiving the item.

For all returns, the item must be returned unopened in the original packaging. All shipping charges are to be incurred by the customer (with the exception of manufacturing defects. In which case, shipping costs will be incurred by the company).

We try our best to get your parcel out to you as soon as possible. However, possible delays may occur that are out of our control once the parcel is sent out with a courier company.

If your parcel is not delivered, we will refund or replace the lost parcel once confirmation from the courier company has been received and deemed lost.

Are your products certified organic?

All our products labeled “organic” contain certified organic ingredients which are indicated in the “ingredients” tab on the product page. Organic certifications include ACO and USDA, two of the best organic certifications in the world.

Mademoiselle Organic is not yet a “certified organic” company, as this process takes a long time and is expensive. We hope to become certified in the near future.

Where do you source your products?

Because we are passionate about offering quality products and encouraging the local economy, all our products are sourced from Australian suppliers.

Are all your products vegan?

Yes, all our products and workshops are vegan.